Shipping Policy

At Platypus Golf, we are committed to ensuring that your golf products arrive safely, on time, and in perfect condition. Please take a moment to review our shipping policy.

1. Shipping Locations

We offer delivery across Australia. At this time, we do not offer international shipping, but we may expand shipping options in the future.

2. Processing Time

Orders are processed Monday to Friday (excluding public holidays). Orders placed before 2:00 PM AEST will be processed and dispatched the same day. Orders placed after this time or on weekends will be processed the next business day.

3. Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and the weight and dimensions of your order.

• Standard Shipping: 3-7 business days (depending on location)
• Express Shipping: 1-3 business days (depending on location)

Free standard shipping is available for orders over $300.00, or for specific promotions as advertised.

4. Delivery Times

Delivery times are estimated based on the carrier’s standard service levels. While we aim to meet these timelines, please be aware that some delays may occur, particularly during peak seasons or due to circumstances outside our control (e.g., weather conditions, strikes, or government restrictions).

• Standard Delivery: 3-7 business days
• Express Delivery: 1-3 business days

Please note: We cannot guarantee delivery on specific dates, but we will keep you updated on the status of your order.

5. Order Tracking

Once your order has shipped, you will receive an email notification with your tracking number and a link to track the delivery status of your shipment.

6. Shipping Restrictions

Due to shipping limitations and certain product types, we may not be able to ship certain products to some regions. If this is the case, we will notify you at the time of purchase or promptly after your order is placed.

7. Risk of Loss

All products are shipped with insurance coverage to ensure safe delivery. Risk of loss or damage to products passes to the customer once the shipment is delivered to the provided shipping address. In the event of loss or damage, please contact our customer support team immediately.

8. Incorrect or Missing Addresses

Please ensure that your shipping address is correct at the time of purchase. [Your Company Name] is not responsible for lost, delayed, or returned packages caused by incorrect or incomplete address information provided by the customer.

9. Returns and Exchanges

In accordance with the Australian Consumer Law, you are entitled to a full refund or exchange for faulty, damaged, or incorrectly supplied items. If you change your mind about a purchase, we offer returns within 30 days from the date of receipt, provided the item is unused and in its original condition.

To initiate a return or exchange, please contact our customer service team at admin@rydrgolf.com. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.

10. Australian Consumer Law

We comply with Australian Consumer Law (ACL), which means that you are entitled to a remedy (e.g., repair, replacement, or refund) for products that fail to meet consumer guarantees under the law. For more information about your rights, please visit the Australian Consumer Law website.

11. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact our customer support team at admin@rydrgolf.com